Refunds & Buyer Protection

Everything sold on ClickTech is a digital product — a gift card code, a gaming top-up, a subscription account or a software licence. Nothing is shipped, so there is nothing to post back to us. That means the usual "return the item in its original packaging" rules do not apply here.

Instead, we protect you in a different way: you can raise a refund request from your order, and the seller does not get paid until your order is settled. This policy explains exactly when you can request a refund, how the decision is made, and what happens to your money.

When you pay for an order, the money does not go straight into the merchant's pocket. ClickTech holds their earnings while the order is still open, and only releases them once the order is completed.

This is the whole point of buying through ClickTech rather than sending money to a stranger directly: if something goes wrong, the funds are still with us, and we can send them back to you.

You can request a refund when both of the following are true:

• Your order is still in the Paid state — that is, it has not been marked completed yet.
• You are within 3 days of payment. After this window the order settles and the merchant is paid.

If your order has already been completed, the refund button is no longer available — but you are not out of options. You can still raise a dispute on a completed order, which brings the ClickTech team in to look at it directly. See If You Disagree below.

Every refund request asks you for a reason, and that reason is what the merchant and our team read. Requests are normally approved when:

• You never received the code, key or account details you paid for.
• The code is invalid, expired, or has already been redeemed by someone else.
• The account credentials do not work, or stop working almost immediately.
• You received something different from what the product page described — the wrong region, the wrong duration, or the wrong plan.
• The merchant is unresponsive and your order has not been fulfilled.

Please write what actually happened and include any error message you saw. A clear reason gets resolved far faster than "not working".

Because a digital code cannot be un-seen once it has been revealed, some things are outside this policy:

• Change of mind. A working code that was delivered as described cannot be returned simply because you no longer want it.
• A code you have already used. Once it is redeemed, its value is gone and the merchant cannot resell it.
• Wrong details you provided.If you entered the wrong player ID, zone ID or email at checkout, the top-up may have gone to someone else's account and cannot be pulled back. Please double-check these before paying — message the merchant first if you are unsure.
• Problems you caused.An account that was suspended because its password was changed, it was shared, or it was used against the third-party platform's own rules.
• Buying the wrong region. Region-locked products state their region on the product page. Check that it matches your store before buying.

1. Sign in and go to My Orders in your account.
2. Open the order you have a problem with.
3. Click Request Refund and write your reason.
4. Submit. Your order moves to the Refund Requested state.

Before you do this, it is often quicker to message the merchant from the order. Many problems — an activation step you missed, a code that needs a different region — are sorted out in a couple of messages without a refund at all.

Your request goes to the merchant who sold you the product, since they are the only one who can check whether a code was genuine or already redeemed. They can either:

• Approve it — the money is returned to you and the merchant does not get paid for the order.
• Reject it — they must give a written reason, which you will see on your order.

Merchants who routinely reject valid requests are removed from the platform. Approving a fair refund costs a merchant one sale; ignoring one costs them their store.

If a merchant rejects your request and you believe that is wrong — or if your order was already completed before you noticed the problem — you can raise a dispute on the order.

A dispute takes the decision out of the merchant's hands. The ClickTech team reviews the order, your messages with the merchant and the reason given, and decides. You are never left arguing with a seller on your own.

Approved refunds are credited to your ClickTech Wallet — the same balance you pay from. This is usually instant, and you will see the credit in your wallet history with the order it relates to.

Wallet balance can be spent on any product, from any merchant, at any time. It does not expire.

Refunds are not sent back to the card or mobile account you topped up with. If you need your balance returned to your original payment method rather than kept on ClickTech, contact support and we will look at it case by case.

We do not offer exchanges, and it is worth being clear about why: a digital code is not a shirt in the wrong size. There is nothing to swap — a code either works or it does not, and a code that has been revealed cannot be put back on the shelf.

If you bought the wrong variant — the wrong duration, region or plan — and you have not used the code yet, message the merchant. Many will voluntarily sort it out with you. If they cannot, raise a refund request within the window above and simply buy the right one.

For any refund related queries, our support team is here to help:

• Email: clicktechbd247@gmail.com
• Phone: +880 1824-254255 (Sat–Thu, 9 AM – 7 PM)
• Or visit: clicktech.com.bd/contact